The property communication field guide
Help tenants know
what happens next.
Practical guides and ready-to-edit messages for property teams. Write a clearer update, choose the right channel, and keep the next action in view.
For the everyday work of keeping people informed.
Start with the situation
The message follows the work.
From a first report to the completed repair, make each update useful to the person receiving it.
The communication plan
Contacts, channels, responsibilities, and the next update.
02Maintenance updates
From the first report through to the completed work.
03Planned work
Confirmed timing, affected areas, and useful arrangements.
04A useful welcome
Help a new tenant find the right information from day one.
At the writing desk
Turn confirmed details
into a useful draft.
Pick an update, add the facts, and review the wording. Copy or download a draft for the communication process your team already uses.
Open the message builderChoose the kind of update.
Write the confirmed facts.
Review, copy, and use your own sending system.
Drafts stay in your browser. No messages are sent here.
Two useful starting points
Prepare the words.
Check the process.
Take a template into your next update, or a checklist into the next handoff.
Seven editable examples
The template library
Request received, progress, planned work, access changes, completed work, welcome information, and contact updates.
Browse the templates ↗A repeatable review
The communication checklist
Check the facts, recipient list, reply route, and next action. Download a copy for your team’s records.
Open the checklist ↗The places people look first
Give the property website
a clear job, too.
Current contacts, useful service links, and a separate route for leasing inquiries. Help people find the right team before they have to ask.
Read the property website guide ↗